Privacy Policy

Your privacy,
our responsibility.

Effective date January 1, 2024
Applies to All Ashrise apps & services
Contact support@ashrise.net
Overview

About This Policy

Ashrise ("we", "us", "our") develops and publishes mobile applications. This Privacy Policy explains how we handle information collected through our apps and related services (collectively, the "Service").

By downloading or using any Ashrise application, you agree to the practices described here. If you disagree with any part, please discontinue use of our services.

Collection

Data We Collect

Information you provide — When making in-app purchases or contacting support, we collect your name, email address, and payment details as needed to complete the transaction or respond to your inquiry.

Device & usage data — We automatically record technical details such as your IP address, device model, operating system, app version, session timestamps, and interaction patterns to maintain reliability and improve performance.

Location data — Certain features require location access to support Bluetooth Low Energy (BLE). On Android 11 and below, ACCESS_FINE_LOCATION or ACCESS_COARSE_LOCATION is used; on Android 12+, BLUETOOTH_SCAN is applied instead. Background location may be needed on Android 11 and below to support functionality when the app is not in the foreground.

Crash & diagnostic logs — When errors occur, anonymous diagnostic data is collected via third-party tools to help us identify and resolve issues quickly.

We never collect — sensitive personal data such as racial or ethnic origin, religion, health or biometric information, political views, sexual orientation, or criminal history.
Partners

Third-Party Services

Our apps integrate third-party SDKs that may independently collect data to deliver their services. Each provider operates under its own privacy policy:

Google Play Services Google AdMob Firebase Analytics Firebase Crashlytics Google Cloud
Permissions

Device Permissions

Depending on the app, we may request the following permissions. All can be granted or revoked at any time in your device settings.

Storage
Saves and reads files such as downloaded content, cached data, or user-uploaded media. Denying may limit certain features.
Location
Required for location-based features and Bluetooth Low Energy detection. You may choose approximate or precise location, or deny entirely.
Camera
Used for capturing photos or videos within the app. Fully optional and revocable at any time.
Phone
Reads phone identity for account verification or call-related features where applicable. Optional and revocable.
Wi-Fi & Network
Manages network connections to optimize data usage and enable connectivity-dependent features.
System / Other
Some apps may use additional Android permissions (vibration, Bluetooth, foreground services, notifications, billing API) for core functionality only. Each is disclosed in the app's store listing.
Usage

How We Use Your Data

  • To deliver and maintain the Service
  • To diagnose bugs and improve app performance
  • To respond to support requests and user feedback
  • To detect and prevent fraud or policy violations
  • To send optional marketing updates — with opt-out available at any time
  • To generate anonymized analytics for product development
  • To comply with applicable legal obligations
Sharing

How We Share Your Data

We do not sell your personal data. We may share it only in these circumstances:

  • Service providers — Trusted vendors for hosting, analytics, payments, or support, bound by confidentiality agreements.
  • Affiliated entities — Companies within our corporate group, subject to the same privacy standards.
  • Legal obligations — When required by law, regulation, or to protect the safety of users or the public.
  • Business transfers — In the event of a merger, acquisition, or asset sale, your data may transfer to the successor entity.
Tracking

Cookies & Tracking Technologies

Our apps do not directly place cookies. However, integrated third-party SDKs may use cookies or similar identifiers for analytics and advertising. You can opt out of interest-based advertising via your device settings — for example, "Opt out of Ads Personalization" on Android.

Your Control

Your Rights

  • Access & correction — View and update your account information at any time.
  • Deletion — Request removal of your account and personal data by contacting us. Requests are processed within a reasonable timeframe, subject to legal obligations.
  • Marketing opt-out — Unsubscribe using the link in any promotional message, or contact us directly.
  • Permission control — Revoke any device permission at any time through your device settings.
Retention

Data Retention

We retain your data for as long as your account is active or as necessary to provide the Service. Upon account deletion, we remove your personal data within a reasonable timeframe, unless retention is required by law or necessary for legitimate dispute resolution.

Protection

Security

We apply industry-standard technical and organizational safeguards to protect your information against unauthorized access, disclosure, or loss. No digital system is fully immune to risk — if you suspect any breach, please contact us immediately.

Minors

Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal data from minors. If we discover that a child has provided personal information, we will delete it promptly. Parents or guardians may contact us to request removal.

Updates

Changes to This Policy

We may revise this Privacy Policy as our services evolve or legal requirements change. The effective date at the top of this page will reflect the latest version. For material changes, we will notify users via the app or email. Continued use of the Service after an update constitutes acceptance of the revised policy.

Get in Touch

Contact Us

Have a question or concern about your privacy? We are here to help.

We aim to respond to all inquiries within 3 to 5 business days.